Here’s what we do with recordings and live video.
Recording video only. No audio unless you’re on a support call.
We record video inside of the car for added safety and support. If something happened during your ride, we might review the recording to better understand what happened. We only record audio during active support calls. For more on that, see below.
How we use recordings
We only use video of your ride for customer support, safety reasons, vehicle maintenance, security, operations, or if legally required. For example, we might review a recording if there’s a collision, missing item, or a cleanliness or safety issue.
How long we keep recordings
Protecting your privacy
Live video and audio recording during support calls
To help resolve issues, a support specialist can access live video of inside the car during a support call. And during all support calls, we’ll record audio from inside the car until the call ends. This is the only time we record audio.
There are three wide-angle cameras mounted on the ceiling inside the car.
What the cameras show
Cameras show what is happening in the rear and front seats.