Cruise Rider Community Customer Agreement
Last Revised: Tuesday, March 15th 2022
Welcome to Cruise.
Welcome to an all-electric, autonomous vehicle experience. By riding with us or using our other Services, you’re helping transform transportation and contributing to a clean and accessible world. How’s that possible? The goals of all-electric autonomous vehicles are reducing car crashes, carbon emissions, and traffic congestion. These goals hope to open a whole new world of mobility, including for those who can’t drive or afford a car.
Oh, and in case you’re wondering - this isn’t our first drive. Our vehicles have logged millions of miles, over many years, navigating difficult and complex driving environments. So sit back, relax, enjoy your ride, and remember to buckle up.
You can learn more about Cruise LLC (“Cruise”) and access our offerings at our getcruise.com website and through our mobile application (the “Cruise Mobile App”). This Agreement, the Cruise Mobile App, our websites, and all other content, materials, or functions included in them are referred to collectively as the “Cruise System”. As part of our Cruise Rider Community Program (the “Program”), you can use the Cruise System to register an account and to order and pay for your use, as applicable, of our autonomous vehicles (referred to as the “AV” or “AVs”), including transportation and ride-hail (along with any ancillary promotions, features, and offerings, the “AV Services”). We refer to the Cruise System and the AV Services as our “Services”. We welcome and appreciate your voluntary feedback on our products and services, which may be submitted via the Cruise Mobile App or by emailing us at email@example.com subject to the terms of this Agreement.
Just as Cruise is committed to delivering a safe and pleasant experience to you, we depend on you to make that possible by abiding by our community rules and accepting our terms and conditions. By indicating that you accept this Cruise Customer Agreement (the “Agreement”), you agree to be bound by its terms. If you do not accept and agree to be bound by this Agreement, you may not access or use the Services.
Please remember, you must wear your seatbelt when riding in one of our AVs.
Please read this Agreement carefully, as it constitutes a legally-binding contract between you and Cruise.
Please note that Section 5 contains an arbitration agreement and class action waiver that applies to all claims brought against Cruise. Please read this section carefully.
Table of Contents
Cruise Mission & User Accounts
Dispute Resolution & Arbitration
License Grant & Cruise’s Rights
Third-Party Materials and Services
Limitation of Liability
Governing Law and Venue
Modification and Termination
Change to Terms
Terms for iOS Users
Cruise Mission & User Account.
Our Mission. We are driven to connect people with the places, things and experiences they care about. From rides to delivery, Cruise cares about improving life in your city, which is also our city.
Registering an Account. You may set up a Cruise user account (“Account”) at any time by following the instructions provided in the Cruise Mobile App or on the Cruise website. You need to have an active Account to use our services. To register, you must confirm that you are at least 18 years of age. You may not use another user’s Account to access the Services, or create an Account if you are not at least 18 years old. Additionally, you may only create one Account for your use. If Cruise determines that an Account is a duplicate or additional Account of an individual user, we may take the steps necessary to remove or disable the additional or duplicate Account.
Account Information; Payment Method. When you register for your Account, you will be asked to provide some personal information, including a phone number, email address and, if applicable, at least one valid payment method (e.g., a bank-issued credit or debit card or other third-party payment account information) (“Payment Method”). You may add additional Payment Methods to your Account at any time. Make sure the information you provide is accurate, complete, and up-to-date information. You are responsible for ensuring its accuracy and keeping your Payment Method information up-to-date. If your Account information is not accurate, complete, and up-to-date, you may not be able to use our Services.
Account Security and Usage. The security of your Account is important to us. Please provide unique account information, and do not allow anyone else to use your Account. If you do allow someone else to access your Account or use any Services ordered under your Account, you will be responsible for such access or use. Furthermore, you will immediately stop using our Services if you have been suspended or terminated from the Service, and you may not create or use another Account in an effort to circumvent such suspension or termination.
Cruise offers ride-hail and other Services to the communities where we operate. Cruise is committed to providing Services that are safe and to promoting positive experiences for our customers and communities. When using the Services, you agree to comply with all applicable laws, rules, and regulations. Additionally, in connection with your use of the Services, you agree to comply with the Community Rules, included below, as well as any additional terms and/or conditions applicable to a specific Service (“Additional Terms”) such as the Ride-Hail Terms, included below. The Community Rules and Additional Terms all form part of this Agreement between you and Cruise. At our sole discretion, we may prohibit your further use of the Services if you fail to comply with any provisions of this Agreement, the Ride-Hail Terms, the Community Rule, and/or any other Additional Terms.
During your participation in the Program, you may have access to Cruise proprietary information, trade secrets, and other Cruise intellectual property, including information about Cruise autonomous vehicle technology and about Cruise autonomous vehicles (“Confidential Information”). You understand and acknowledge that Confidential Information consists of information and materials that are valuable and not generally known by Cruise's competitors. You agree to hold in the strictest confidence any Confidential Information that is disclosed to you or that you see or hear, and you agree to maintain the confidentiality of the Confidential Information even after your participation has ended. You agree to follow the Community Rules and Ride-Hail Terms while taking any photos, videos, or audio recordings inside Cruise vehicles. For the avoidance of doubt, the terms and conditions of this Agreement are to be kept confidential. You will not reverse engineer or attempt to derive the composition or underlying information, structure, or ideas of any Confidential Information. You acknowledge and agree that due to the unique nature of the Confidential Information, any breach of this Agreement would cause irreparable harm to Cruise for which damages are not an adequate remedy, and that Cruise shall therefore be entitled to equitable relief in addition to all other remedies available at law.
Pricing. Prices for our Services, if applicable, are displayed in the Cruise Mobile App when you request a Service. All prices for our Services are shown in local currency. Additional options for payment may be offered. You may also be required to pay additional amounts in connection with our Services, including cancellation fees, cleaning fees, and fees for damages, as well as applicable taxes, tolls, airport surcharges and other governmental fees. For more details regarding the prices and fees for particular Services, please refer to the Additional Terms for the applicable Service. Prices and fees are subject to change by Cruise at any time.
Payment and Billing. Our goal is to ensure a seamless experience. Accordingly, your Agreement authorizes us to charge your Payment Method for all amounts owed in connection with any use of our Services under your Account. To make this possible, you also authorize us to update information regarding your Payment Method as provided by our payment processor, your issuing bank, or the applicable payment network. Accuracy is important. Prior to the start of your ride, we may also place a temporary pre-authorization hold on your credit card in an amount approximately equal to the anticipated cost of your fare. If there is an error related to your payment, we may correct the error and revise your payment accordingly. You can access your Account history, including any charges resulting from your use of our Services, by logging onto your Account on the Cruise System. Charges paid by you are nonrefundable, unless otherwise determined by Cruise.
Feedback. You may send questions, survey responses, comments, suggestions, ideas, or other feedback related to Cruise or our Services (collectively, "Feedback"). You understand that your submissions are voluntary, and we may use your Feedback without any restriction or obligation to compensate you or keep the Feedback confidential. You represent and warrant that any Feedback you submit (and that Cruise may use) is not confidential, proprietary, or subject to the rights of any third party (including contractual, intellectual property, or privacy rights). If you choose to provide Feedback, such submitted Feedback will automatically become the property of Cruise.
Dispute Resolution and Arbitration
Contact Us. If you have any questions, concerns or complaints regarding our Services, please contact Cruise using the contact information set forth in the Cruise Mobile App or by email at firstname.lastname@example.org.
Customer Service. We are committed to providing you an efficient and effective process for resolving your concerns or claims. If you are unsatisfied with our Services or incur any loss, damage or injury related to our Services, you may notify us by contacting our customer service team via the Cruise Mobile App or at email@example.com. Please provide our customer service team with: (i) your name, Account information, and preferred contact information, and (ii) a brief description of the events leading to your dissatisfaction or loss. Our customer service team will contact you for any additional necessary information and attempt to resolve the matter.
Arbitration Agreement. In the event we are not able to resolve your concerns informally, either party may initiate a binding arbitration proceeding administered by Judicial Arbitration Mediation Services (JAMS). You and Cruise each agree to notify the other party of the dispute in writing at least 30 days prior to initiating an arbitration. You must send your notice of dispute to Cruise by email to firstname.lastname@example.org. Your notice of dispute must include: (i) your name, Account information, and preferred contact information, and (ii) a brief description of the events leading to your dissatisfaction or loss, and (iii) your request to resolve the claim. Following receipt of notification, the parties will attempt in good faith to negotiate an informal resolution. If the parties are unable to resolve the dispute within 30 days, only then may either party commence arbitration by filing a written Demand for Arbitration (available at www.jamsadr.org). You may opt out of this agreement to arbitrate by emailing email@example.com with your first name, last name, and address within thirty (30) days after your first acceptance of this Agreement, with a statement that you decline this arbitration agreement. The opportunity to opt out of this agreement to arbitrate shall not reopen upon updates to this Agreement or updates to other terms between you and Cruise unless significant changes are made to the agreement to arbitrate. The arbitration will be administered by JAMS under its Comprehensive Arbitration Rules & Procedures (https://www.jamsadr.com/rules-comprehensive-arbitration/) or its Streamlined Arbitration Rules & Procedures (https://www.jamsadr.com/rules-streamlined-arbitration/), as applicable, and as amended by this Agreement. The JAMS rules will govern payment of all arbitration fees except as set forth in this Agreement. You will be responsible for up to $100 in arbitration filing fees. Cruise will pay any arbitration filing fees in excess of $100 and will not seek attorneys’ fees and costs in arbitration. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held in the county where you live or work, in San Francisco, California, or at another location that the parties agree to. The arbitrator’s decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.
Binding Individual Arbitration. You and Cruise mutually agree to resolve any disputes between us exclusively through final and binding individual arbitration. Except for disputes described in Subsection (f) below, all disputes arising out of or relating to this Agreement or our Services or any aspect of the relationship between you and Cruise, whether based in contract, tort (including negligence), statute, fraud, misrepresentation or any other legal theory, will be resolved through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury. You agree that Cruise and you are each waiving the right to trial by a jury. Disputes subject to this arbitration provision include disputes arising out of or relating to interpretation or application of this arbitration provision, including the enforceability, revocability or validity of the arbitration provision or any portion of the arbitration provision. All such matters will be decided by an arbitrator and not by a court or judge.
Class Action Waiver. You agree that any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted and you are agreeing to give up the ability to participate in a class action.
Exclusions and Limitations. For disputes or claims that may be brought in small claims court, you may elect to resolve these claims in small claims court rather than through the arbitration provisions provided in subsections (c) through (e). In addition, the agreement to arbitrate in subsections (c) through (e) does not apply to disputes or claims that arise from actual or threatened infringement, misappropriation, or other violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. Furthermore, the agreement to arbitrate set forth in subsections (c) through (e) does not prevent either party from seeking emergency injunctive relief from any court of competent jurisdiction as necessary to prevent imminent harm or to otherwise address exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack, security threats, data breach, confidentiality breach, infringement or misappropriation of intellectual property, etc.).
The agreement to arbitrate under subsections (c) through (e) above also applies to claims between you and Cruise’s service providers, parents and subsidiaries, and such third parties shall be considered intended third-party beneficiaries with respect to subsections (c) through (e) above.
California consumers may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at 1 (800) 952-5210.
License Grant and Cruise’s Rights
Limited License. By virtue of this Agreement you receive a license to use the Cruise System in the manner authorized by the Agreement. The license entitles you to install a copy of our mobile app on personal devices that you own or control for your own non-commercial use other than those expressly authorized in this Agreement. It grants no other right or license, and cannot be transferred or sublicensed. It is non-exclusive and it is fully revocable by Cruise. Failure to comply with any terms or conditions of this Agreement may result in the license and all related rights of access being terminated.
Reservation of Rights. The Cruise System and all trademarks, trade names, service marks, logos, and trade dress that we use in connection with our Services are owned by or licensed to Cruise and are protected under both United States and foreign laws. Cruise’s trademarks include CRUISE, CRUISE-derivative marks, and other marks and associated logos. All trademarks, trade names, service marks, logos, and trade dress used in connection with our Services that are not owned by us are the property of their respective owners. Except for the limited license expressly granted to users under this Agreement, Cruise and our licensors reserve all rights in and to all of the foregoing. You must not use any of our trademarks, trade names, service marks, logos, or trade dress in connection with any product or service that is not ours, or in any manner that is likely to cause confusion.
In addition to any other restrictions and limitations set forth in this Agreement, you will not: (i) use our Services in any manner that would violate this Agreement or any applicable law, contract, intellectual property right, privacy right, or other third-party right. Furthermore, you will not engage in any action that is intended to: (i) systematically collect information about our Services or users, or obtain information about our Services or users, including competitively sensitive information, proprietary information, or other types of non-public information; (ii) damage, disable, disrupt, or interfere with the operation or use of the Services; or (iii) use the Services for a commercial purpose or use the Services other than for their intended purpose.
Third-Party Materials and Services.
For your convenience, our Services may provide access or links to, or allow for the routing or transmission of, third-party information, products, services and other materials (“Third Party Materials”). In addition, the Services may include referrals to third-party services or enable third parties to provide services to you ("Third Party Services"). By using the applicable Services functionality (e.g., by clicking an applicable link or button within the Cruise System), you are directing us to access, route and transmit the applicable Third Party Materials to you and/or enable the applicable Third Party Services to be provided to you. Please be aware that Cruise has no control over and is not responsible for these Third Party Materials or Third Party Services that you choose to use.
You will indemnify, defend, and hold harmless Cruise and its affiliates, and any representatives, shareholders, employees, agents, contractors, insurance carriers, predecessors and successors in interest, officers and directors of Cruise or its affiliates (individually and collectively, the "Cruise Parties") from and against any losses, liabilities, claims, demands, damages, judgments, awards, expenses or costs arising out of or relating to (a) your use of our Services in any manner other than as permitted under this Agreement, or your violation of this Agreement; (b) your negligence, or recklessness, or willful misconduct; or (c) any acts or omissions of, or any claims brought by, any other person who you allow to use or access our Services under your Account, including any passenger that you invite or authorize to ride in an AV. The Cruise Parties will have the exclusive right to control the defense or settlement of any third-party claims subject to this section. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Cruise or the other Cruise Parties. You will not, however, be required to indemnify the Cruise Parties for any bodily injury or property damage to the extent caused by our negligence, or recklessness, or willful misconduct in providing our Services.
Limitation of Liability
Cruise will stand behind our product when it comes to your safety. We won’t try to limit our liability to you for bodily injury to the extent that our negligence, fraud, reckless or intentional misconduct, or a defect in our Services caused the bodily injury, or for any matters in which liability cannot be excluded under applicable law.
Except as set forth in subsection (a), Cruise will not be liable, to the extent permitted by applicable law, for any special, exemplary, indirect, incidental, consequential, or punitive damages of any kind, including loss of profits or revenue, even if advised of the possibility of such damages or losses.
The maximum aggregate liability of the Cruise Parties under this Agreement or otherwise in connection with our Services for all damages, losses and causes of action for personal property brought into the AV shall not exceed $2500.
Unless otherwise provided in this Section 10, the maximum aggregate liability of the Cruise Parties under this Agreement or otherwise in connection with our Services for all damages, losses and causes of action not specified in this Section 10, under any legal theory, will be the greater of $100 or the total amount, if any, paid by you to Cruise to use our Services that gave rise to such damages, losses, or causes of action.
The limitations of liability set forth in this Section 10 also apply to claims between you and Cruise’s service providers, parents and subsidiaries, and such third parties shall be considered intended third-party beneficiaries with respect to this Section 10.
Governing Law and Venue.
With the exception of Section 5, which is governed by the Federal Arbitration Act, this Agreement will be governed by, and construed and enforced in accordance with, the laws of California, without regard to conflict of law rules or principles (whether of California or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. If it is determined, notwithstanding Section 5, that a dispute between the parties is not subject to arbitration as set forth in Section 5 (and such dispute cannot be heard in small claims court), then such dispute will be resolved exclusively in the state or federal courts of California and the United States, respectively, sitting in San Francisco County, California, and the parties hereby submit to the jurisdiction of such courts for such purpose. For clarity, the preceding sentence does not prevent either party from seeking emergency injunctive relief from any court of competent jurisdiction as set forth in Section 5(f) above.
Modification and Termination.
Cruise may, without notice and in our sole discretion, terminate this Agreement and/or your ability to access or use our Services; assign different priority to certain requests for Services; and modify, suspend or discontinue all or a part of our Services for any reason at any time. The following provisions of this Agreement will survive and continue in effect notwithstanding any such termination: Sections 2, 3, 5, 6 and 10-13, and 16.
Changes to Terms.
We may make changes to this Agreement from time to time. If we make changes, we will provide notice of such changes, such as by sending an email notification, providing notice through the Cruise System, or posting the amended Agreement on the Cruise System and updating the "Last Updated" date above. Unless otherwise stated in our notice, the amended Agreement will be effective immediately and your continued access to and use of our Services after we provide notice will confirm your acceptance of the changes. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes. If you do not agree to the amended Agreement, you must stop accessing and using our Services. Unless material changes are made to the agreement to arbitrate, modification of this Agreement as described above will not result in another opportunity for you to opt out of the agreement to arbitrate under Section 5.
Severability. If any provision of this Agreement is determined to be illegal or unenforceable, that provision will be deemed to be removed from this Agreement and the remaining provisions will still apply.
Entire Agreement. This Agreement (including all Additional Terms) constitutes the entire agreement between you and Cruise relating to your access to and use of our Services, and supersedes any prior agreements between Cruise and you with respect to such subject matter.
Waiver. The waiver by either party of a breach of this Agreement will not be effective unless in writing. The failure by either Party to enforce any provisions of this Agreement will not constitute a waiver of the right to subsequently enforce that provision.
Interpretation. The section titles in this Agreement are for convenience only and have no legal or contractual effect. References to "including" or "include" will be deemed to mean "including without limitation.
Certain Services (or associated promotions, programs, etc.) may be subject to Additional Terms. Specifically, the Additional Terms applicable to the AV Services include the Cruise Ride-Hail Terms and the Community Rules, below, as well as any other Additional Terms that may be communicated to you in the future. Please review all such Additional Terms carefully. All such Additional Terms are incorporated by reference into this Agreement and will be binding on you if you agree to this Agreement (or choose to participate in the relevant promotions, programs, etc.). To the extent any such Additional Terms conflict with the other terms and conditions of this Agreement, the Additional Terms will govern with respect to the specific applicable Service (or associated promotion, program, etc.). In addition, certain jurisdictions require additional disclosures, which can also be viewed at the Additional Terms page.
Terms for iOS Users.
This paragraph applies to any version of the Cruise System that you acquire from the Apple App Store. This Agreement is entered into between you and Cruise. Apple, Inc. (“Apple”) is not a party to this Agreement and shall have no obligations with respect to the Cruise System. Cruise, not Apple, is solely responsible for the Cruise System and the content thereof as set forth hereunder. However, Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple shall have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof. This Agreement incorporates by reference Apple’s Licensed Application End User License Agreement (available here), for purposes of which, you are “the end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and this Agreement, the terms of this Agreement shall control.
Last Revised: March 25, 2022
These terms and conditions (the “Ride-Hail Terms”) apply to Cruise’s ride-hail services and associated personal transportation services using autonomous vehicle technology (“Ride-Hail Services”), including the Cruise Rider Community Program (the “Program”), and constitute Additional Terms under the Cruise Customer Agreement (the “Agreement,” available above). These Ride-Hail Services constitute a portion of the Services as provided in the Agreement. Consequently, these Ride-Hail Terms are incorporated into and made a part of the Agreement and will apply to your use, and Cruise’s provision, of the ride-hail Services. For clarity, these Ride-Hail Terms are in addition to, and do not limit, the other terms and conditions of the Agreement.
By accepting the Customer Agreement, which includes these Ride-Hail Terms, you consent to receive either drivered or driverless autonomous vehicle service (i.e., drivered or driverless AV ride-hail Services), as determined by Cruise on a case by case basis, and you are responsible for obtaining such consent from any Passengers (defined below) prior to each ride. Any capitalized terms used and not otherwise defined in these Ride-Hail Terms will have the meanings given to such terms elsewhere in the Agreement.
Table of Contents
Booking a Ride
Booking a Ride
In order to book a ride using the Ride-Hail Services, you must use the functionality provided through the Cruise Services. By booking a ride, you consent to autonomous vehicle passenger service.
If you use the Ride-Hail Services with another person (e.g., ordering an AV to ride with other passengers), or otherwise enable or authorize another person to ride in an AV under your Account (any such person, a “Passenger”), you are responsible for all acts and omissions of such Passengers, including for ensuring that such Passengers are informed of and comply with the Agreement, these Ride-Hail Terms, and the Community Rules. All rules, requirements, restrictions, limitations, and other obligations under the Agreement, including these Ride-Hail Terms, apply to your Passengers as well as to you. Any rides requested via your Account and any such requested ride will be deemed to be "your ride" for purposes of the Agreement, and you will be responsible.
General. You are responsible for beginning and ending your ride in accordance with the instructions we provide via the Cruise System. You must use seat belts and, if applicable, child restraint systems while riding in our AVs. Please be aware that the AV may not operate if you do not fasten your seatbelt, and your ride may be ended early if you engage in any dangerous behavior, such as unfastening your seatbelt, during operation of the AV. You and your Passengers must safely secure all personal property during your ride, and we are not liable for any damage resulting from your or your Passengers’ failure to secure personal property. We are not responsible for any lost, stolen or damaged personal property left in our AVs. If you believe that you left behind any personal item, please contact us via the Cruise Mobile App or by email at firstname.lastname@example.org.
Restrictions. We may limit the number of rides you can take or implement other restrictions on your ability to take rides, including by setting a minimum or maximum distance for any single ride. Use of the Ride-Hail Services, including AVs, is subject to availability. Cruise may, in its sole discretion, modify or suspend the areas and service hours in which you may use the Ride-Hail Services. You must not purchase rides in our AVs from any party other than Cruise or resell rides in our AVs to any other party. Your participation in the Program is not transferable to other people.
Program Duration. The Cruise Rider Community Program has a limited duration, and is offered at Cruise’s discretion. This Agreement governing your participation in the Program shall remain in effect for the duration of the Program. Cruise may choose to suspend or terminate the Program at any time.
Law Enforcement. You may encounter law enforcement while using the Ride-Hail Services. You acknowledge and agree that Cruise will not act as an intermediary between you and law enforcement.
Damages and Cleaning. You must contact us promptly using the in-AV interfaces or through the Cruise Mobile App if you or your Passengers discover or cause any damage to the interior or exterior of our AVs (such as stains on the seats or floors), or if you or your Passengers experience any operational, safety, or accessibility issues before or during your ride (such as a flat tire, accident or failure to reach your designated destination). You agree to cooperate with us in our investigation and provide complete and accurate information regarding the issue (e.g. send a picture of damage, provide relevant facts based on your observation or experience, etc.) at our request. You and your Passengers will leave the AV in the same state of cleanliness and repair that the AV was in when you entered. You will be responsible for paying for all damage to the AV caused by you or your Passengers. In addition, if you or your Passengers leave the AV in an excessively unclean condition, you agree to pay a “Cleaning Fee” of at least $200 (as reasonably determined by Cruise in its sole discretion) towards vehicle cleaning.
Ride-Hail Code of Conduct. When using the Ride-Hail Service, all obligations and restrictions of the Agreement, these Ride-Hail Terms, and the Community Rules will apply to use of the Ride-Hail Service by you and your Passengers. In addition, while using our Ride-Hail Services you and your Passengers will not: (i) tamper with or modify any aspect of our AVs (including any equipment or stickers installed on the AV), or access or use any controls or functionality of our AV not expressly labeled for passenger use, including the steering wheel or brakes; (ii) use any component of our AV in a manner that is inconsistent with the expected use of the component; or (iii) use the end-ride early button other than when needing to exit the AV before the intended destination.
Pricing for the Cruise Ride-Hail Services, if applicable, depends on various factors such as the location of the ride, the duration of the ride, miles driven, any new destinations added during the ride and the level of demand at a particular time, as well as other promotions and programs offered by Cruise from time to time. We reserve the right to modify pricing for the Cruise Ride-Hail Services at any time in our sole discretion, but any such changes will not apply to rides that you have begun or completed before the price change takes effect. You may get an estimated price for an estimated route by entering your pickup spot and destination in the Cruise Mobile App. The final amount may be adjusted up or down at the end of the trip if the actual route has tolls/surcharges that differ from the estimated route. Your final price for the trip may also change based on any additional distance or duration beyond the estimated route. In addition, we may offer other forms of payment.
We meet or exceed all insurance coverage requirements and/or financial responsibility limits applicable to our AVs. These coverages are subject to certain legal requirements and, as permitted by applicable law, certain exclusions and coverage limits. For details regarding these coverages, including how to make a claim for coverage, applicable conditions, and coverage exclusions, please see the Cruise System or contact Cruise at: email@example.com. Cruise may contract with a third party to provide insurance, in which case, the insurance will be deemed to be Third Party Services under the Agreement.
The Ride-Hail Services, including our autonomous vehicle system and accessibility settings, depend upon emerging technologies and could become inoperable or inaccessible for a period of time with little to no advance notice. Additionally, in some circumstances, the AV may be manually operated by a trained driver. For these and other reasons (such as if an AV gets a flat tire), you may not always be delivered to your intended destinations or you may experience inconveniences or discomfort related to the Services. Our AVs are not designed to provide transportation services in connection with emergencies, such as if a person needs to be transported to a hospital for urgent or emergency care. Additionally, the Ride-Hail Services should not be used for transporting items of high value. If you use our AVs, you acknowledge that you understand the risks described in this Section 6.
Cruise Community Rules
Cruise offers all-electric, autonomous vehicle ride-hail and other Services to the communities where we operate. Cruise is committed to providing Services that contribute to a safer, cleaner, and more accessible community. Therefore, we need passengers to do their part to contribute to a safe, comfortable, and welcoming experience for everyone. Please review the below Community Rules, which we believe will enable the best experience for everyone. If you bring Passengers with you, please make sure they know about these Community Rules, and keep in mind that you will be responsible for your Passengers following these Community Rules.
Please be safe.
We want everyone using our Services to put safety first - for themselves and for others. As a member of the Cruise community, you will:
Wear a seatbelt.
Cooperate with first responders.
Cooperate with our helpful advisors that you can contact via the help button, Cruise Mobile App, or other AV interface. They’re all there to help, so please let them.
Not bring guests unless Cruise has in writing expressly authorized such guests to accompany me.
Not bring pets; however, service animals are permitted.
Not load the AV beyond the stated passenger limit, stated weight limit, or container size of the AV (i.e., the incremental weight in the AV may not exceed the weight limit specified in or on the vehicle).
Only bring items into the AV that can be safely and securely stowed during operation of the AV.
Not bring illegal substances, hazardous materials, highly flammable materials, or any kind of weapon into the AV.
Not consume any alcoholic beverages while inside the AV.
Safely enter and exit our AVs - watch out for other passengers, pedestrians, cyclists, and other road users.
Use your best judgment when using the Services - you will not engage in any activity that may lead to injury to yourself or others.
Take appropriate measures, up to and including not using the Services, if you have any illness that may be transmitted through your use of the AV, or you are experiencing any symptoms consistent with such illness.
Comply with any requirements, instructions, policies or notices provided in the AV or the Cruise Mobile App.
Please be respectful.
We are all in this together, so please treat others and our AVs with care and respect. With that in mind, you will:
Treat everyone you encounter while using our Services with respect.
Respect personal differences; treat the property of others with due care; and respect the privacy of others.
Take the comfort of others into account - keep volumes to a reasonable level; and don’t do anything in the AV that would potentially make others uncomfortable.
Not engage in activities that are threatening, confrontational, discriminatory, harassing, disrespectful, offensive, or inappropriate toward others.
Do your part to keep the AV clean - do not smoke or vape in the AV; please be responsible when eating or drinking; and please take all of your items with you when you exit the AV (including garbage). Keep in mind that you’re responsible for the cost of cleaning the AV if you leave it dirty.
Respect the AV - please do not engage in any activities that may damage the AV. Keep in mind that you’re responsible for the cost of repairs or damage you cause.
Comply with applicable Cruise Policies.
How Cruise uses these Rules.
Cruise views these Community Rules as a reflection of the Services we are excited to build for our customers. If you or your passengers feel that these Community Rules are not right for you, we ask that you not use our Services. If you do choose to use our Services, you and your Passengers will comply with all applicable laws, these Community Rules, the terms of the Customer Agreement, and any other Additional Terms, such as the Ride-Hail Terms. If you, your passengers, or anyone using your Account fail to do so, we may suspend or terminate your Account and your ability to access and use our Services immediately and without further notice.
These rules may be updated from time to time, and we will communicate these changes where applicable. If you have any questions or concerns regarding these Community Rules or the Services, please contact Cruise Customer Service via the Cruise Mobile App or at firstname.lastname@example.org.